Frequently Asked Question
What are your candles made of?
All our candles are hand poured using soy wax.
Are your candles non-toxic and eco-friendly?
All our candles are paraffin free, making them non-toxic and eco-friendly.
Are your candles hand poured or mass-produced?
All our candles are hand poured in our own studio and made in small batches.
How do I make my candle last longer?
To make your candles last longer, we recommend trimming the wick to a 1/4 inch before each burn.
What’s the best way to prevent tunnelling?
To avoid tunnelling we recommend burning for 4 hours on the first burn and trimming the wick before each use.
Are your candles safe for pets and children?
Our candles are free from paraffin and are safe to use around pets and children. ALWAYS ensure burning candles are kept out of reach of pets and children.
How long does shipping take?
For candles in stock, we aim to ship within 2 working days. For bespoke made-to-order candles we will aim to ship within 5 working days.
What’s your return/refund policy?
Items made-to-order are non-refundable, unless damaged in transit (photographic evidence will be required). For stocked items, we offer a 14 day return period. The refund will be processed once the items have been received and inspected. You will be liable for the cost of the return postage.